Airlines Changes & Schedule Changes/Flight Cancellations
Airline Policy on Schedule Changes:
Airlines all have differing rules and policies regarding schedule changes.
What is a schedule change or cancellation; Why does this happen?
Due to the operational needs of each airline, they often make changes to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future date but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations.
What are Cancellations?
When an airline has stopped or temporarily canceled service to certain cities or has stopped service on certain days of the week.
Reasons for Cancellations or Schedule Changes:
1) Peak or high travel seasons.
2) Low travel season
3) Airport Terminal or Gate changes
4) Acts of God - volcano, earthquakes, hurricanes, etc.
We do not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.
Our policy on schedule changes:
We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm your flights within 72 hours of departure.
Airline-Initiated Schedule Change(s):
Airlines sometimes initiate involuntary schedule changes due to a variety of reasons, such as changes in travel time, layover time, travel date, flight number, terminal changes, etc. These changes are made by the airline and are outside of our control. Some of these changes may be last-minute and/or occur while you are in transit.
If your airline initiates change to your flight itinerary, you will not be charged for change fees or differences in airfare.
Low-Cost Carriers (LCCs)
If you booked your flight with a LCC, such as Frontier or Spirit, please contact your airline directly regarding any change in schedule. Our agents are unable to assist you with any changes to LCC bookings.
Otherwise, you and we agree that any dispute, claim or controversy between you and us, including our agents or any representatives acting on our behalf, arising out of or relating on Call with these Terms & Conditions, or the breach, termination, enforcement, interpretation or validity thereof, or our relationship in connection on Call or these or previous versions of these Terms & Conditions (each, a "Claim"), shall be resolved in accordance with one of the subsections of this Resolution of Disputes section below or as otherwise mutually agreed by the parties in writing.
GOVERNING LAW; CLAIMS
These Terms & Conditions and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Delaware, USA, exclusive of conflict or choice of law rules. Unless otherwise prohibited by applicable law, any Claim must be brought within two (2) years from the date on which such Claim arose or accrued. The preceding sentence does not apply to New Jersey residents.
WAIVER OF TRIAL BY JURY AND CLASS, REPRESENTATIVE, AND PRIVATE ATTORNEY GENERAL ACTIONS YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS AND CONDITIONS, WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. WE ARE ALSO EACH WAIVING THE RIGHT TO PARTICIPATE IN A CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING WITH RESPECT TO THE CLAIMS COVERED BY THIS RESOLUTION OF DISPUTES PROVISION, WHETHER SUCH CLAIMS ARE SUBJECT TO MANDATORY ARBITRATION OR ARE BROUGHT IN ANY OTHER COURT OR TRIBUNAL, INCLUDING SMALL CLAIMS, AS SET FORTH BELOW.
Any and all Claims shall be resolved via binding arbitration initiated through JAMS except for claims asserted on an individual basis that are properly filed in a small claims court or other court of competent jurisdiction having a jurisdictional limit of USD $10,000 or less.
The arbitration will be governed by the JAMS Streamlined Arbitration Rules & Procedures (the "JAMS Rules") and the JAMS Consumer Arbitration Minimum Standards, as modified by this Agreement, and will be administered by JAMS. The JAMS Rules and Consumer Arbitration Minimum Standards are available online at www.jamsadr.com or by calling JAMS at 1-800-352-5267. If you initiate arbitration and the total amount in controversy is USD $100,000 or less, the only fee you shall be required to pay is US$250 (which is less than the current standard JAMS filing fee); all other costs will be borne by the Company. In the event that the arbitrator determines that the claims were frivolous, the arbitrator may award to the prevailing party the costs and attorneys' fees reasonably incurred in connection with the arbitration, except that, in arbitrations proceeding in Delaware, the arbitrator is not empowered to award the prevailing party the fees and costs it incurred in connection with the arbitration.
Notwithstanding the provision above with respect to applicable substantive law, any arbitration conducted pursuant to these Terms & Conditions shall be governed by the Federal Arbitration Act (9 U.S.C., Sec. 1-16, and the "FAA") and any dispute about the interpretation of this arbitration clause shall be covered by the FAA. JAMS and the parties must comply with the following rules: (a) the arbitration shall be conducted by a single arbitrator approved by or otherwise affiliated with JAMS; except that if the total amount in controversy is more than US$100,000, either party may request a panel of three arbitrators; (b) the party initiating the arbitration shall choose the form in which they would like the arbitration to be conducted: via telephone, online, solely based on written submissions, or at an in-person hearing; (c) notwithstanding the foregoing, if either party requests an in-person hearing: (i) the arbitrator shall decide whether a hearing is necessary or whether the arbitration should proceed via telephone, online or solely based on written submissions, (ii) if the arbitrator deems that a hearing is necessary, the hearing shall occur at a mutually agreed upon location, or, if the parties are unable to agree on a location, at a location that is selected by the arbitrator and is reasonably convenient to all parties, and (iii) either party may elect to participate in an in-person hearing by phone, unless the arbitrator decides otherwise; (d) the arbitrator may not award any: (i) incidental, indirect or consequential damages, including damages for lost profits, or (ii) punitive or exemplary damages, except where permitted by statute, and the parties waive any right to recover any such damages described in subparagraphs (d) (i) and (d) (ii); (e) the arbitrator may award injunctive or declaratory relief only in favor of the party seeking relief and only to the extent necessary to provide relief warranted by that party's claim; and (f) unless otherwise mutually agreed by the parties in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
IMPROPERLY FILED CLAIMS
All claims filed or brought that are not in accordance with to this section shall be considered improperly filed. Should a claim be filed by either you or us in manner that is not in accordance with this section, the other party may seek to recover attorneys' fees and costs up to USD $5,000, provided that the other party has been notified in writing of the improperly filed claim, received fourteen days to withdraw such claim, and fails to do so.
Authority to Send Communication
By approving any transaction, you are authorizing YES SERVICE INC to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.
If you have chosen a combination of 2 one-way tickets and one of the flights in your trip is operated by a INC and the INC initiated a change to that flight, please take the following steps: You need to contact the LCC directly to make changes to the booking. Once your changes are confirmed with the INC, you may contact us if you need to make any additional changes to the non-INC portion of your trip.
What services do we provide?
Once you have contacted YES SERVICE INC, we will contact the airline on your behalf and try to come to a resolution. In some cases, the only resolution may result in cancellation of the flight and refund.
What happens if the customer does not fulfill their obligation?
They may miss their flight Lose the value of their reservation & Options may not be available.
Cancellations and Refunds
Most of the airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:
You have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
You are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing);
and We are able to secure waivers from suppliers to process this requested cancellation and refund.
We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically. qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request, we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, YES SERVICE INC will charge a post-ticketing services fee, as applicable. All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request, but not our booking fees for the original travel reservation or booking.
Our Service Fees
On most airfares a service fee /Taxes are non-refundable on a per-passenger, per-ticket basis for Both U.S. Domestic and International Travels.
All transaction service fees are non-refundable and are subject to change without notice. Government imposed taxes and fees are subject to change. You will only be charged the final total amount as shown.
All Airline Refunds/Future Credits are subject to each airline fare rules, policies and Condition of Carriage.
Service fees on all changes, refunds, cancellations and future credits will be charged on as per passenger, per ticket basis.
Like our transaction service fees (booking fees), all post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier-imposed fees and charges.
Every service provided is inclusive of USD 25 per person per segment for flights in event of cancellation, New booking and changes. Please note the service fee paid is non refundable once paid while booked on the service.
We charge an additional amount of USD 50 per person per change for the reservation made through another Travel agent , directly booked reservations with airline or any other booking source.
Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.
1. Only available if our Travel Suppliers' fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.
2. Most of our airline tickets are non-refundable. Airline Tickets Cancellation Refunds/Future credits are subject to airline fare rules, policies and procedures.
3. Special Services - All Special Services are on a request basis ONLY and are subject to each airline's review and approval process along with their fare rules, policies and procedures. Special Service Fees will be charged upon the provision of the service(s) and will only be refunded if the request is denied by the airline.
Name Misspelling - Passengers name on their airline ticket does not match their passport or other universally accepted government ID
Visa/Passport - A Visa/Passport decline letter is normally required in order to process a request
Baggage - Please retain all receipts and baggage tags
No- Show - Documentation advising why you were unable to make your scheduled departure will be required
Denied Boarding - Documentation as why you were denied boarding of your scheduled departure will be required
Duplicate Tickets - Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request.
Resolution of Disputes
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE MAY HAVE AGAINST EACH OTHER ARE RESOLVED.
Customer satisfaction is the foundation of our success. That's why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Accordingly, we strongly encourage you, before taking any other action, to reach out to us by contacting customer service at +1-833-332-7253 or [email protected] so that we have an opportunity to try to address your concerns.
Please note that you may also receive a verification call to prevent any mistake in the above reservation and transaction.
For any Questions & Queries, feel free to reach us at +1-833-332-7253 We value your business and look forward to serving your travel needs soon.