FAQ's

1.How Do I Know That My Reservation is done?
You will receive An SMS And An Email Confirming Your Flight Booking.

2.What all Costs get added When Rescheduling My Flight?
In The Event Of Any Rescheduling, The Rebooking Cost And The Fare Disparity, If Any, Will Be Paid To The Relevant Carrier. There will Be An added payment of Amendment Fee For Ginger travels.

3. Do I Need To Check The Booking Of My Flight Before I Fly?
No, You're Not Supposed To. However, If You Really Wish To, You Can Do So By reaching out To Our Customer Service Team via mail At [email protected] Or via calling The Airline Directly.

4.How Long Does The Refund Process Take?
Typically a refund is processed Within 5-7 Working Days Of Cancellation. However, it also depends on the customer's Bank, and it Can Take A Little Longer To reflect On the customer's Account Statement. Usually, It Takes Around 14 Working Days for Refunds To Be Paid To Their Respective Accounts.

5. Can I Make A Booking For Someone Else? Or Can Someone Else Pay For My Booking?
You Can Book For Someone Else But You Will Have To Authorize the same by writing us a mail With A Signed Copy Of The Card Used To Make The Payment And Also provide A Written Confirmation To The Person Named On The Booking along With A Signed Copy Of The Card Used For that Booking. Someone Else too, Can Pay For Your Booking, Provided, We Receive A Written Confirmation via e-mail And A Signed Copy Of The Card Used To Make The Payment.

6. How Can I Check If The Booking Is Confirmed?
Once you give us All The Details And Make The Full Payment, You Will Be Redirected To the Confirmation Page And A Booking Confirmation Email Will Be Sent To The Email Address provided by you. If You Haven't Received The Confirmation Email Or were not Redirected To The Confirmation Page Then The Booking Is Not Complete. Make sure to mail us Before Attempting To Make Another Booking. Regarding Flight and/or Hotel Booking, You Are Advised To Reconfirm The Booking With The Flight/Hotels Directly As Soon As You Book The Hotel/Flight.

7. How Long Will It Take To Receive Booking Confirmation?
You Should Receive The Booking Confirmation Within 24 Hours of Booking. For International Travel, It can Take Up To 3 Days. In case you do not get the confirmation within the specified time, You Will Need To Send Us An Email for the same.

8. Can I Request Seats For My Flight?
Yes, You Can make Request For Seats In Flight. However, Choosing A Specific Seat Might Result In an Increase In The Fare. Initially Depending On The Airline(S) You Have Selected, you May Be Able To Request Specific Seats as per your choice. When Making A Booking, Select Seat Preference In The Additional Requests Section. Note That All Options Are At The Discretion Of The Airline, And Gingertravels.com Cannot Guarantee Your Seat Preferences. For Your Convenience, Please See Our List Of Airline Phone Numbers.

Did not find your question? Don't worry you can directly call us at +1-833-332-7253.
Or send us a mail at [email protected]